Customer Care
Shipping & Handling
When can I track my order?
Once your order ships, you’ll receive an email with tracking information. If you have trouble locating your tracking details or need assistance, please contact B. Draddy Customer Care for support.
How long does order processing take?
Orders are typically processed within 2–3 business days. During high-volume periods, processing may take 7–10 business days.
Decorated items are custom-made and require 7–10 business days for processing before shipment.
Orders are not shipped on weekends or holidays.
What shipping services do you offer?
We ship via UPS with the following options:
- UPS Ground (Economy):
3–5 business days
FREE on orders $150+
$10 on orders under $150 - UPS 2-Day:
2 business days — $20 - UPS Next-Day:
1 business day — $40
Free shipping applies to economy ground shipping only.
Do you ship to PO Boxes?
UPS does not deliver to PO Boxes. Orders shipped to a PO Box may experience delays or additional charges.
What if I need help with shipping or delivery?
If you have questions about your shipment, tracking, or delivery status, please contact BDraddy Customer Care and we’ll be happy to assist.
Returns & Exchanges
What is your return policy?
BDraddy offers a 30-day return window. You have 30 days from the date you receive your order to request a return.
All returns are subject to a $10 processing fee, which will be deducted from your refund.
What items are eligible for return?
To qualify for a return, items must:
- Be unworn and unused
- Be in their original packaging
- Have all tags attached
- Be accompanied by a receipt or proof of purchase
Important: Items marked as final sale are not eligible for return, even if they meet all of the criteria above.
How do I start a return or exchange?
To start a return or exchange, visit:
https://returns.bdraddy.com
Follow the prompts to submit your request. Items sent back without an approved return request will not be accepted.
How do exchanges work?
Exchanges are initiated through the B. Draddy returns & exchanges portal. Once your exchange request is submitted and approved, instructions will be provided to complete the process.
What if my item is damaged or incorrect?
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact B. Draddy Customer Care immediately so we can resolve the issue.
Are there items that cannot be returned?
All items marked as Final Sale cannot be returned or exchanged. This includes:
Final Sale Items: All items marked as Final Sale cannot be returned or exchanged. This includes:
- Custom items – personalized or made-to-order pieces.
- Collegiate logo items – any product featuring official team logos.
- Special collections – limited or exclusive collections designated as final sale.
- Boxers – all styles are non-returnable for hygiene reasons.
We want to ensure our customers understand these exceptions clearly before completing a purchase.
When will I receive my refund?
Once your return is received and inspected, we’ll notify you of approval.
Approved refunds are issued to your original payment method within 10 business days. Processing times may vary by bank or credit card company.
If more than 15 business days have passed without receiving your refund, please contact BDraddy Customer Care.
Sizing & Fit
How does BDraddy sizing run?
BDraddy products run true to size with a tailored fit, offering a modern, refined silhouette.
Where can I find a size chart?
Size charts are available on each product page. We recommend comparing measurements to a similar item you already own for the best fit.
What if I’m between sizes?
If you prefer a trimmer look, stay true to size. For a slightly more relaxed fit, consider sizing up.
We're here to help
If you have any questions or need assistance, please contact us:
